1. Service Agreement
By downloading, accessing, or using the Repair Cure mobile application or website, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
2. Booking & Appointment Slots
- Bookings must be made via the official Repair Cure mobile application.
- Appointment time slots are scheduled with a minimum 1-hour buffer interval between consecutive bookings to allow technician transit time.
- Customers must be physically present at the specified location during the selected time slot.
3. "Don't Know the Issue" Option
If you select the "Don't Know the Issue" option during booking, the total price is marked as TBD (To Be Determined). The technician will inspect the appliance upon arrival and provide an estimate before initiating repair work.
4. OTP Completion & Payment Obligations
- Upon job completion, the customer must verify the repair and provide the 4-digit completion OTP generated in their app to the technician.
- Payments can be completed via cash or online payment channels (Cashfree / UPI).
- Services marked completed via OTP verification are subject to standard post-service warranties.
5. Cancellation & Penalty Policy
Customers can cancel pending bookings without penalty prior to technician dispatch. Cancellations by technicians after job acceptance are subject to rating penalties and account restrictions to ensure service quality.
6. Governing Law
These terms shall be governed by and construed in accordance with the laws of India. Any legal disputes shall be subject to the exclusive jurisdiction of courts in Noida, Uttar Pradesh.